Part 5:

PhrasesCorresponding Meanings
a. to keep track of changes in the rules3. to be aware of changing regulations
b. to jump through a lot of hoops1. to complete many bureaucratic stages
c. to make a U-turn5. to reverse a decision
d. to follow the letter of the law2. to obey the law in all its detail
e. to clamp down4. to enforce the rules more firmly

Part 9:

  1. True.
  2. False. Only 2 households can meet if there are more than 6 people: yours and one other household.
  3. False. They have to be outdoor sports, and ‘formally organised’.
  4. True.
  5. False. There’s a maximum of 2 households (so this rule is stricter than in England).
  6. True.

A Christmas Carol, Part 7, answers

a. The clip shows a father, daughter and a family friend or neighbour. The woman doesn’t seem to be part of the household, because she asks if it’s okay that she arrived early, and she’s bought a present for the family.

b. The present is a goat, which has been sent to a village in sub-Saharan Africa on behalf of the family.

A Christmas Carol, part 5, answers

The original words from the article are here in bold. I have suggested some alternative words and phrases that would fit the sentences (and you might have thought of some other different words).

  • gifts (commercialism, celebration/ celebrations, present-giving)
  • carbon capture (the environment, our natural world, reforestation)
  • mounds (production, curse, problems)
  • anyway (at all, to receive, in your life)
  • flimsy (cheerful, wasteful, tacky)
  • landfill (the bin, the trash, the garbage)

A Christmas Carol, part 1, answers

1. goodwille. “Peace and _ to all” is a greeting you’ll often see on Christmas cards.
2. a misera. A person who has a lot of money but won’t spend any of it
3. make a donationf. to give money to a good cause
4. humbugg. another word for hypocrisy or ‘virtue-signalling’
5. fund a programmec. completely cover the costs of a charitable project
6. altruisticd. willing to do things for other people without receiving any benefit
7. jollyh. merry
8. commercialismb. a focus on buying and selling

A Christmas Carol, Part 1, example sentences

  1. “I come to bring goodwill to Planet Earth”, said the alien.
  2. The prince was famous for being a miser in his later years, eating only dry bread, drinking water, and refusing to repair the castle roof even when the rain started to come into the building.
  3. A local company recently made a $1 million donation to a shelter for homeless people.
  4. The new President says he’s going to stop pollution and save the environment, but I think everything he says is humbug.
  5. Three local companies have promised to fund a programme to provide school books and equipment to poorer areas of the city.
  6. “You gave your car to a poor family? Wow, that was very altruistic of you!”
  7. Did you have a jolly time at the Christmas party?
  8. There’s far too much commercialism about Christmas now, and I just want to take a break and have a simple time with my family.

Upgrades, part 7, answers – and a challenge

Phrases that the salesperson uses to persuade or convince the customer:

  • if you ask me
  • It’s definitely worth it
  • You don’t want it running slow
  • This thing might be the standard
  • You don’t want to regret not getting it
  • enhances
  • You might regret not getting it
  • Plus…
  • it was 40 and now it’s 20
  • you’ve (kind of) made money

Phrases that the salesperson or the customer use to explain their point of view:

  • Basically…
  • Well, yeah, but…
  • The thing is…
  • You know…
  • Essentially…
  • You see…
  • I mean…
  • Like I said before…
  • In a way…

Notice where these phrases come in a sentence: they can be at the beginning, in the middle, or sometimes at the end. All of these phrases are used A LOT in spoken conversations, and you can find them in informal writing (like text messages) as well.

A challenge: looking at this list of phrases, can you put the dialogue back together from memory? Try to practise it with your study partner! Go on! Sell them a laptop with a lettuce attached!

Upgrades, parts 5-6, answers

5. The tactics of the salesperson include:
– A lot of powerful phrases! We’ll look at those in the next bit of the lesson.
– Speaking quickly! This makes it seem that he’s busy and doesn’t have time to wait while the customer makes decisions.
– Making the customer feel that the basic laptop will be too slow: ‘You don’t want it running slow‘.
– Acting surprised at the customer not knowing about the latest upgrades: ‘Have you not seen it?
– Giving a discount on the lettuce upgrade: ‘I’m currently able to offer it to you for 20 pounds’.
– Making the customer feel that the basic laptop will get old quickly: ‘You might regret not getting it down the line’.
– Making a disappointed/ disgusted face when the customer refuses to buy the lettuce upgrade, and sending him over to the other side of the store.
– Calling it a ‘NON-lettuce-leaf-upgraded laptop‘ as though this is an unusual laptop to buy.
– Some other staff from the store walk in front of the customer with a box containing the lettuce-leaf-upgraded laptop, so that he feels pressure to follow the trend!

There might be some other tactics too! Did you notice any others?

I would say the main reason that the customer is disappointed at the end is that he realises there is now a carrot upgrade, which is newer and might be better than the lettuce!

6. There are no right or wrong answers here, but you might have talked about these things:
– People often spend a lot on technology without really knowing what they’re getting.
– In a battle between a skilled salesperson and a clueless customer, the salesperson has a very good chance of winning!
– Trying to buy ‘the latest thing’ can be a waste of money.
– Some tech products do have very silly names…

Upgrades, part 3, answers

1. At the moment, I can…F. I’m currently able to…
2. Don’t misunderstand me.K. Don’t get me wrong.
3. I don’t know much regarding…H. I’m not very clued up about…
4. What you just said describes it perfectly.B. That’s exactly what it is.
5. It’s different, in different situations.A. Well, it depends.
6. …is appropriate for me to use.J. …suits my needs.
7. …in the futureC. …down the line
8. Please go and pay for your items.L. If you’d just like to go to the cashier’s desk.
9. In my opinion…G. If you ask me…
10. …not spend too muchE. …stick to a budget
11. Would you like me to add it?D. Shall I whack it on, then?
12. Don’t let me make you do something you don’t want.I. Stop me if I’m twisting your arm.

Bad Designs, part 16, answers

Discoverability: the ability to look at something and discover what operations one can do.

Examples of discoverability:
a cable port on a computer
a stapler
a tape dispenser
a pepper pot
a typewriter
aeroplane controls
car controls
computer trackpads (an example of where there is no discoverability)
…and doors!

Feedback: a signal of what happened.

Examples of feedback:
a light or sound when you plug the computer cable into the port
a sound or feeling when you use the stapler
a sound when you remove tape from the dispenser
a sound or feeling when you use the pepper pot.